Safeguarding & Duty of Care Statement — MyNewFuture.org
Effective date: 1st February 2026
MyNewFuture.org is operated by My New Future CIC (Community Interest Company), Company No. 16297063.
We are committed to acting responsibly and with care toward all users of our services.
This statement explains our safeguarding approach, our duty of care boundaries, and how we respond to users who may be vulnerable or in distress.
Our Role
MyNewFuture.org provides:
AI-assisted guidance
structured planning tools
educational and self-help resources
step-by-step action plans
Our service is designed to support clearer thinking and practical next steps. It is not a crisis, medical, or emergency support service.
Not an Emergency or Crisis Service
We do not provide:
emergency support
crisis intervention
mental health treatment
medical advice
legal representation
If you are in immediate danger or crisis, you should contact:
Emergency Services — 999 (UK)
NHS 111
Your GP
Samaritans — 116 123
Shout Crisis Text Line — text SHOUT to 85258
Users in Distress
If a user’s responses suggest serious distress, risk, or vulnerability, our system may display messages encouraging the user to seek appropriate professional or emergency help.
We may recommend:
speaking with a GP
contacting a qualified counsellor
contacting a recognised support charity
reaching out to trusted family or friends
contacting emergency or crisis services
AI Limitations and Safeguarding
Our plans are generated using AI systems based on the information provided by the user.
Because of this:
responses may not fully understand complex emotional risk
advice may not always be appropriate for high-risk situations
users must apply personal judgement
professional help should be sought where needed
AI guidance must never replace qualified professional support in serious matters.
Protection of Vulnerable Users
We aim to design our guidance in a supportive, non-judgemental, and practical way.
However:
users remain responsible for their decisions
we cannot monitor users in real time
we cannot guarantee user safety outcomes
we cannot intervene directly in personal situations
Where appropriate, we signpost to recognised support services.
Children and Young People
Our services are primarily intended for adults.
Users under 18 should only use the service with the knowledge and involvement of a parent, guardian, teacher, or responsible adult.
We do not knowingly provide personalised plans to children without appropriate adult oversight.
Duty of Care Boundaries
Our duty of care includes:
providing guidance in good faith
encouraging safe and responsible decision-making
being transparent about limitations
signposting to professional services
Our duty of care does not extend to:
supervising user actions
guaranteeing outcomes
replacing professional support
providing emergency intervention
Reporting Concerns
If you believe content or guidance produced by the system raises safeguarding concerns, please contact us so we can review and improve the service.
Contact:
My New Future CIC
MyNewFuture.org
Email: ericcuthbert31@gmail.com
Continuous Improvement
We review safeguarding wording, guidance prompts, and signposting regularly to improve safety and responsibility within the limits of an AI-assisted service.